Frequently Asked Questions - Aquaforno

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Frequently Asked Questions

Frequently Asked Questions

 

How can I get in touch with your team?

If you wish to contact the Aquaforno team, please send an email to info@aquaforno.com, delivery@aquaforno.com or technical@aquaforno.com, depending on the query. We monitor our emails carefully so do not hesitate to reach us.

Delivery

Any orders place via our website will be confirmed by email.

Delivery is usually 2-3 days depending on the territory. All customers will receive tracking details for their order as soon as it is dispatched. Free shipping to mainland UK and USA. US deliveries are from within the US.

 

Does the Aquaforno II come with a warranty?

Every Aquaforno II comes with a 1 year warranty from any manufacturing faults or defects. This is not inclusive of the pizza stone.

 

What comes in the box?

With every Aquaforno II comes the full stove, pizza stone, insulated gloves, internal boiler, tap, hangers, grill, grate and carry case.

 

How much does it weigh?

The Aquaforno II weighs approximately 19kg. The inner bag allows the component parts to be carried separately if necessary and the carry cases have handles along with backpack straps for easy carrying.

 

I would like to change my shipping address. What should I do?

Please email delivery@aquaforno.com with your order reference and territory.

 

How do we know Aquaforno is safe?

We take product safety very seriously and keeping our customers safe is our priority. Aquaforno meets all of the relevant safety standards in each country we ship to. Additionally, the experienced team at the factory, who ship all over the world, ensure we reach the relevant standards for each territory.

 

I’m having trouble making a payment. Who should I contact?

Please contact us at info@aquaforno.com.

  What fuel can I use? 

Charcoal, wood or a mixture of both can all be used. Lump-wood charcoal is generally better quality and perfect for cooking. Dry, seasoned wood works best, but, if there is too much smoke being produced, create a flame in the fire pit and the smoke will disappear. More fuel is needed for cooking high temperature items such as pizzas.

 What can I cook on my Aquaforno? 

With the grill, oven and the water boiler working simultaneously, the Aquaforno can be used to cook anything that you’d cook in your kitchen – anywhere!

The Aquaforno can be used as a wood fired oven for the perfect pizza as well as a slow oven for delicious casseroles, tagines or roasts. It’s also perfect for vegetarians as it allows foods be cooked separately, but at the same time. The top oven can cook around 20 baked potatoes in one go so it’s great for parties and gatherings. You can bake the kids some cookies or even toast marshmallows. It can be used as a smoker too and even great to sit around after some al fresco dining for some cosy warmth.

For more ideas, check out our social media channels @Aquaforno, and download our free Aquaforno app via Google Play or the App Store. Once an owner, join our ‘Aquaforno Owners’ Group’ on Facebook, where you can pick up and share tips and tricks exclusively with fellow owners.

 Where can I use my Aquaforno? 

Absolutely anywhere! One of the best features of the Aquaforno is its portability. You can use it home or away, on the patio, in the garden, on the beach, for picnics, parties, festivals and most popularly with our customers, campsites. In fact, wherever you go or whatever you do to pursue your favourite pastimes, you can take your Aquaforno with you. Please be nice to the nature around you when away from home and try an leave no trace.

How do I fill the water reservoir? 

Just pour the water in to the filler on the left side of the lower section – you will be able to see when it is at full capacity.

 How long does it take to boil the water? 

If the fire is going well, it will take roughly 6 minutes to get up to boiling capacity each time it is filled up.

Do I have to put water in the reservoir when I’m using my Aquaforno? 

We would advise you to keep the reservoir in place whilst cooking (unless smoking) as this absorbs some of the heat. The Aquaforno will work perfectly whether there is water or not. Likewise if the water boils dry, it is not a problem, just refill as required.

 

 How do I clean my Aquaforno? 

Once the ash is disposed of, it is easy to either wipe or hose down. The grills and the boiler are made of stainless steel so can be conveniently cleaned in the dishwasher. Hot soapy water works really well on the Aquaforno body as the new porcelain enamel coating allows for easy cleaning.

How do I pack the unit away? 

Simply remove the grill, boiler and pizza stone – use the gloves if parts are still hot. Twist the top section and slide down – repeat for the middle section. Place the lid upside down on to the 3 packed sections and place the grills and pizza stone on top of the lid. See our helpful videos on the Aquaforno app if you need assistance with assembly or packing away!

We recommend placing the gloves or a table cloth in between the sections to protect from scratching.

Can I pack my Aquaforno away immediately after use? 

Absolutely, just make sure the fire is completely extinguished first. Use the gloves to separate the sections and place on the ground to cool – the sections cool incredibly quickly, so no need to wait long. Dispose of the ash responsibly. Re-assemble the sections and pack away as above.

Will I enjoy my Aquaforno?

We certainly hope so! The Aquaforno’s one of a kind design allows for casual cooks and real foodies to all produce wonderfully delicious food. Whether you like to experiment with food and cooking styles, or keep it traditional, the Aquaforno will cater to you. For those who are more ‘backseat chefs’, the Aquaforno can double up as a patio heater (when it’s radiating a lot of heat) or can be made into a fire pit. So after enjoying a tasty meal, you can happily relax and stay warm – with the option of making a hot beverage with ease. You can always browse our social media, website and app (Facebook, Instagram, and Twitter @Aquaforno) for new ideas and recipes to try out!

 

Returns, cancellations and Refund policy 

Any item ordered can be cancelled within 7 days of the order date.

Any unused item can be returned for a full refund within 14 days on condition the buyer has informed Aquaforno Ltd in writing via email or letter.

Packaging must be intact as when received or photographic evidence to prove otherwise is required.

If you encounter any problems with your Aquaforno once received, please contact info@aquaforno.com where we will attempt to resolve the issue. Any goods damaged on receipt will be replaced on condition that this can be shown through photographic evidence. Please check for interior and exterior damage to the boxes it is delivered in as this will indicate where and how any damage occurred.

Aquaforno II

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