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Frequently Asked Questions

FAQs for the Indiegogo Campaign

 

How can I get in touch with your team?

If you wish to contact the Aquaforno team for anything to do with the campaign, or anything else please send an email to info@aquaforno.com. You can also contact us via our social media channels. We will be keeping a close eye on our emails for any questions to keep you informed.

Why have you partnered with Indiegogo?

Partnering with Indiegogo allows us to trigger our production & get the Aquaforno  II to customers quicker and more affordable than traditional methods.  As an international platform, Indiegogo can also get us exposure to customers across Europe and the U.S which is important to us.

Why is there a delay from purchase to delivery?

We are a small company without limitless access to finance to build a supply of stock.  By supporting us through our campaign, you will help pay for our first full production runs which we will ship to you as soon they are ready on a first come, first served basis.

When will the first Aquaforno II’s be delivered?

Deliveries will begin from July, subject to no unforeseen production delays. We will keep you informed of the progress of production all the way through.

Distribution to all territories will start at approximately the same time, however, due to international logistics there will be some variation due to location of orders.

Does the Aquaforno II come with a warranty?

Absolutely!  Every Aquaforno II will come with a 1 year warranty from any manufacturing faults or defects.

What comes in the box?

With every Aquaforno II comes the full stove, pizza stone, insulated gloves, internal boiler, tap, hangers, grill, grate and carry case and a manual.

Black or stainless?

If you change your mind about which perk you have chosen you can email us to change it. This will only be possible for the duration of the campaign and before the order is ‘locked’ and in preparation for shipping.

How much does it weigh?

The Aquaforno II weighs approximately 20kg. The inner bag allows the component parts to be carried separately if necessary.

Where are you shipping to?

The territories we are shipping to are listed within the perks & different shipping rates will apply depending on where you are in the world.

I would like to change my shipping address. What should I do?

(Answer can be found here).

What will happen after the campaign?

The Aquaforno II will be retailing at £349 (Aquaforno II Black) and £399 (Aquaforno II Stainless) after the campaign through our website –www.aquaforno.com.  We will advise on delivery times for those orders at the time.

How do we know Aquaforno is safe?

We take product safety very seriously and Aquaforno meets the relevant safety standards in each country we are shipping to. The experienced team at the factory who ship all over the world, ensure we reach the relevant standards for each territory.

Why are payments being taken in US Dollars when you’re a British company?

The platform is based in the USA and the vast majority of sales are likely to be based in the USA due to its size. The payment conversion is done automatically by your bank and does not complicate the pledging of a perk.

How much will Aquaforno cost to buy on Indiegogo?

The sooner you buy, the less you pay!  We will be using a tiered pricing structure throughout the campaign with an initial price of $239.  Don’t worry though, for those of you who are a little late to the show Aquaforno’s final campaign price will still be lower than the RRP after the campaign concludes.

I’m having trouble making a payment. Who should I reach out to?

We’re sorry to hear that! If you’re having trouble making a payment, please reach out to Indiegogo’s Customer Happiness Team at support@indiegogo.com. One of their payments specialists will be able to assist you within 24 hours.

Pledging for a perk

Unfortunately, each perk requires a separate transaction; it is not possible to add various items to a shopping cart and pay in one go, which is why we have included perks that give an extra discount for bundles.

Can I get a refund?

According to Indiegogo’s refund policy, all backers can get a refund directly through them until the campaign ends. Instructions can be found here.

What if you don’t reach your goal?

If we do not reach our goal, every order will be refunded by Indiegogo at  the end of the campaign. We will not receive any funds unless we are successful as we have chosen fixed funding to give confidence that the project will be fulfilled if the goal is achieved. Obviously we wish to far exceed our goal so that we can make more products available at a cost effective price.

After the campaign, please reach out to our team at info@aquaforno.com

What fuel can I use?

Charcoal, wood or a mixture of both. Lump-wood charcoal is generally of better quality and perfect for cooking. Dry, seasoned wood works best – if there is too much smoke being produced, create a flame in the fire pit and the smoke will disappear. More fuel is needed for cooking high temperature items such as pizzas. When it is up to temperature

What can I cook on my Aquaforno?

Absolutely anything! The list is endless. With the grill, the oven and the water boiler working simultaneously,

The Aquaforno can be used to cook anything that you cook in your kitchen. The Aquaforno can be used as a wood fired oven for the perfect pizza as well as a slow oven for delicious casseroles, tagines or roasts. Perfect for vegetarians to cook their food separately (but at the same time as their fellow meat eaters!). The top oven can cook around 20 baked potatoes in one go so great for parties and gatherings. Bake some cookies for the kids or toast those marshmallows. It can be used as a smoker too and great to sit around after some al fresco dining for some cosy warmth.

Where can I use my Aquaforno?

Absolutely anywhere! On of the best features of the Aquaforno is it’s portability -use it on the patio, in the garden, for picnics, parties, festivals, campsites- take it to your friends, relatives- in fact wherever you go to pursue your favourite pastimes, you can take your Aquaforno.

How do I fill the water reservoir?

Just pour the water in to the filler on the left side of the lower section- you will be able to see when it is at full capacity.

How long does it take to boil the water?

If the fire is going well, it will take roughly 6 minutes to get up to boiling capacity each time it is filled up.

Do I have to put water in the reservoir when I’m using my Aquaforno?

No – this is not necessary. The Aquaforno will work perfectly whether there is water or not. Likewise if the water boils dry, it is not a problem.

How do I clean my Aquaforno?

Once the ash is disposed of, it is easy to either wipe or hose down the Aquaforno. The stainless steel model will withstand the wet and cold weather better than the black model but this can be packed away and this will keep its condition for longer. The grills and the boiler are made of stainless steel so can be cleaned in the dishwasher.

How do I pack the unit away?

Simply remove the pizza stone, grill and boiler- use the gloves if still hot. Twist the top section and slide down – repeat for the middle section. Place the lid upside down on to the 3 packed sections and the grills and pizza stone on top of the lid.

Place the gloves or a table cloth in between the sections to protect from scratching.

Can I pack my Aquaforno away immediately after use?

Absolutely- just make sure the fire is completely extinguished first. Use the gloves to separate the sections and place on the ground to cool. Dispose of the ash responsibly. The sections cool down incredibly quickly so no need to wait for ages. Re-assemble the sections and pack away as above.

Will I enjoy my Aquaforno?

We certainly hope so! Whether you are a ‘ready-made’ cook or a real foodie, anything cooked on the Aquaforno tastes wonderfully delicious. You can go traditional or experiment to your heart’s content, but if there are any issues, do not hesitate to contact us and we will talk you through how to make the best of your Aquaforno. We will also be posting different types of recipes on the website for you to try at your leisure. The Aquaforno generates a lot of heat so after enjoying a tasty meal, it’s great to sit around as a patio heater but with the added advantage of being able to make a hot beverage easily.

Delivery and self collection

Any orders place via our website will be confirmed by email. A further email with a tracking number will be sent prior to delivery. Customers may arrange self collection with prior arrangement.
We are based in West Berkshire, near Theale, Junction 12 of the M4. Please call in advance so we are sure to have your order with us.

Returns, cancellations and Refund policy

Any item ordered can be cancelled within 7 days of the order date.

Any unused item can be returned for a full refund within 14 days on condition the buyer has informed Aquaforno Ltd in writing via email or letter.

Packaging must be intact as when received or photographic evidence to prove otherwise is required. Aquaforno Ltd will arrange collection of the Aquaforno unless the customer chooses to pay for the return at their cost and responsibility that it is returned undamaged.

If you encounter any problems with your Aquaforno once received, please contact info@aquaforno.com where we will attempt to resolve the issue. Any goods damaged on receipt will be replaced on condition that this can be shown through photographic evidence of any damage. Please check for interior and exterior damage to the boxes it is delivered in as this will indicate where and how any damage occurred.

Aquaforno II

available to pre-order now

View on Indiegogo